What this Privacy Policy Covers

This Privacy Policy covers the TSL web site (www.tslproducts.com, www.tsl.co.uk, www.tsl.com and www.televisionsystems.co.uk) treatment of personally identifiable information that the TSL Team collects when you obtain products from or use services available at this web site. This policy does not apply to the practices of companies that TSL does not own or control, or to people that TSL does not employ or manage.

Use of Personal Data

At TSL Products, we take your privacy seriously. This privacy policy explains what personal information we collect from you and how we use it.

Information we collect:

When you contact TSL Products, we will ask you for certain personal information to help provide the best possible experience when you engage with us. This could be via our website, tradeshows, email communications and telephone calls.

When you enquire about TSL Products via the website, or engage with the company through other means, we will ask you to provide some basic information about yourself including: first name, last name, job title, company name, email address, landline phone number and region of operation.

How we use your information:

We want to provide the best possible service to those who have a legitimate interest in our business. Based on this, we may use the basic data provided at the point of engagement for the following:

To provide and improve customer support
We will use your information to be able to provide and improve the customer support we provide to you (e.g. when you have questions and send us a query via our website, via email address or contact us via support@tslproducts.com)

For reporting and Analytical purposes
We will use your information for reporting and analytical purposes (e.g. to analyse the type of products or common responses from our customers), to enable us to improve our products and services, and to provide appropriate levels of support to our customers.

For marketing and market research
We will use your information for marketing and market research, such as if we think one of our products, services, or offers may interest you may contact you about them by email, SMS, on the phone or through the post. All of our marketing communications will include the option to unsubscribe from us contacting you again and include access to a Preference Centre where you can manage which types of communications you would like to receive.

For any automated decision making
Automation tools within our email marketing platform will use automated decision making, based on profiling data, to ensure that we are targeting the right people. The personal data used for this purpose is as follows: First name, last name, job title, business email, organisational name, size of business, industry, regional, job function, and job level.

To improve data accuracy and completeness
We will use personal data, that we may collect from 3rd party sources, to cleanse/enhance client data. This ensures that the data they may hold about you is as accurate as possible.

IF you have any questions or concerns about how your data is processed, managed or stored for marketing purposes, please email david.bryan@tslproducts.com

Cookies

TSL will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by TSL, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the TSL website.

Disclosure

Without your consent TSL will not disclose the Personal Data and Personal History to any third party, except for the following cases:

For the performance of a service or a contract you are party to, or

For compliance with a legal obligation to which TSL are subject, or for the purposes of the interests pursued by TSL as provided by law.

External Links

The TSL Web Site includes links to other sites, and when you choose to visit those sites, we are not responsible for their privacy policies or how they treat user information. In addition, we may permit third parties to offer registration-based services through our site.

Additional Information

The TSL Web Site reserves the right to alter our Privacy Policy as business needs require. Any changes to this policy will be posted on the TSL Web site in a timely manner. This statement and the policies outlined here are not intended to and do not give you any contractual or other legal rights.