Use of Personal Data
Information we collect:
When you contact TSL Products, we will ask you for certain personal information to help provide the best possible experience when you engage with us. This could be via our website, tradeshows, email communications and telephone calls.
When you enquire about TSL Products via the website, or engage with the company through other means, we will ask you to provide some basic information about yourself including: first name, last name, job title, company name, email address, landline phone number and region of operation.
How we use your information:
We want to provide the best possible service to those who have a legitimate interest in our business. Based on this, we may use the basic data provided at the point of engagement for the following:
To provide and improve customer support
We will use your information to be able to provide and improve the customer support we provide to you (e.g. when you have questions and send us a query via our website, via email address or contact us via email@example.com)
For reporting and Analytical purposes
We will use your information for reporting and analytical purposes (e.g. to analyse the type of products or common responses from our customers), to enable us to improve our products and services, and to provide appropriate levels of support to our customers.
For marketing and market research
We will use your information for marketing and market research, such as if we think one of our products, services, or offers may interest you may contact you about them by email, SMS, on the phone or through the post. All of our marketing communications will include the option to unsubscribe from us contacting you again and include access to a Preference Centre where you can manage which types of communications you would like to receive.
For any automated decision making
Automation tools within our email marketing platform will use automated decision making, based on profiling data, to ensure that we are targeting the right people. The personal data used for this purpose is as follows: First name, last name, job title, business email, organisational name, size of business, industry, regional, job function, and job level.
To improve data accuracy and completeness
We will use personal data, that we may collect from 3rd party sources, to cleanse/enhance client data. This ensures that the data they may hold about you is as accurate as possible.
IF you have any questions or concerns about how your data is processed, managed or stored for marketing purposes, please email firstname.lastname@example.org
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
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Without your consent TSL will not disclose the Personal Data and Personal History to any third party, except for the following cases:
For the performance of a service or a contract you are party to, or
For compliance with a legal obligation to which TSL are subject, or for the purposes of the interests pursued by TSL as provided by law.
The TSL Web Site includes links to other sites, and when you choose to visit those sites, we are not responsible for their privacy policies or how they treat user information. In addition, we may permit third parties to offer registration-based services through our site.